Director of Operations

Reports To : GeneralManager

Supervises :

GeneralPurpose : Plans and manages the rooms and relatedareas of operations of the hotel to achieve customer (guestsemployees corporate and owners) satisfaction and quality servicewhile meeting / exceeding financial goals.

Position is responsiblefor short and longterm planning and daytoday operations of therooms and related areas. Recommends the areas budgets / forecasts andmanages expenses within approved budget / forecasts constraints.

Themajor areas of responsibility / management include the frontoffice / guest services housekeeping engineering security and giftshop.

Participates in total hotel management as a member of theHotel Executive Committee.

SpecificResponsibilities :

• Managethe human resources in the department in order to attract retainand motivate the employees; hire train develop empower coach andcounsel conduct performance and salary reviews resolve problemsprovide open communication vehicles discipline and terminate asappropriate.
• Develops recommends implements andmanages the departments annual budget business plan forecasts andobjectives to meet / exceed managementexpectations.
• Implement company programs andmanage the operations of the department in a manner consistent withfederal and state laws and regulations and company policies andprocedures to ensure a high level of quality and customersatisfaction.
• Resolve customer complaints asappropriate to maintain a high level of customer satisfaction andquality.
• Implement emergency organizationprocedures and training through the management of the securitystaff to ensure appropriate protection for hotel guests staff andcompany assets.
• May assume the responsibilitiesof the General Manager in theirabsence.
• Perform special projects and otherresponsibilities as assigned. Participate in task forces andcommittees as requested of new hotelopenings.
• Lead the monthly P / L review in GMsabsence.
• Visit other properties for openingsand when needed.
• Conduct weekly documentedwalkthroughs with housekeeping andengineering
• Participate in and becomeknowledgeable in the sales process.
• Participatein revenue management meetings.
• Participatesand troubleshoots in IT related matters.
• Bevisible within the property and recognized as a leader across alldepartments.
• Head the completion of themonthend executive summary.
• Work with theController to ensure all key dates are achieved for all financialrelated matters.
• Learn the management agreementand be able to comply with all covenants.
• Workwith HR to be sure that orientations training new hire paperworkteam member rallies and employee relations arestrong.
• Other duties as assigned by yoursupervisor ormanager.

Qualifications :

• Requiresadvanced knowledge of the principles and practices within the RoomsDiscipline and Hospitality Profession. This includes experientialknowledge required for management of people and complexproblems.
• Ability to study analyze andinterpret complex activities and / or information in order to improvepractices or develop new approaches.
• Ability tomake decisions with only general policies and procedures availablefor guidance.
• Supervisory / managementskills.
• Must possess ability to negotiateconvince sell and influence professionals and / or hotelguests.
• Excellent communication skills arerequired to communicate both in person and via telephone withguests associates and corporate contacts in a professional andextensive manner.
• Must be able to bothassimilate and generate explicit and concise documents forpublication within our corporateenvironment.
• Must be able to accomplish anytask required of associates within assigneddepartments.
• Ability and tolerance to manage adiverse work force and to relate to people from a variety ofbackgrounds.
• Demonstrates experience and skillat creating culture of care concern andaccountability.
• Committed to great customerservice with a passion for promoting the company internally andexternally.
• Must pass a backgroundcheck.

Education / FormalTraining :

A four yearcollege degree or equivalenteducation / experience.

Experience :

Threeyears of employment in a related position in the hospitalityindustry.

TravelRequirements :

Limitedtravel associated with corporate training offsite meetingsetc.

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime