First for a reason
First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation.
We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.
Our Customer Service Representatives enjoy :
- $16 / HR
- Friendly Office Environment
- Vast Opportunities for Advancement
- No Working Nights
Our Customer Service Representatives are responsible for :
- Effectively communicate with internal / external customers, providers, and client as needed in order to provide exceptional client service
- Use programs to research and analyze complaints, incidents, and concerns
- No-show validations
- Trapeze bookings for inbound reservation calls
- Dispatch inquiry support
To qualify as a Customer Service Representative, you’ll need :
- A minimum of a High School diploma or GED
- Exceptional customer service skills with professional, customer-focused telephone etiquette
- Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
- Proficient in time management and multi-tasking
- Must be able to work flexible hours
- To excel at client service
- Proficient in Microsoft Word, Excel and Outlook
- Ability to learn dispatch and scheduling applications
- Ability to sit for extended hours in an office environment
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