Overview
Provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties. In addition, Patient Service Representative will perform appointment confirmations, cancellations, and reschedules.
Under general supervision, exercises some discretion, makes routine decisions based on existing scheduling guidelines and will assume other duties when assigned.
Frequently interacts with the Patient Navigation Center Team, Clinical Staff and works under the supervision of the Patient Navigation Center Manager.
Responsibilities
Customer Service :
- Provide initial customer service to all Patient Navigation Center contacts, included but not limited to scheduling and confirming patient appointments for multiple LSCC service lines, using the current LSCC electronic telephone software system and an electronic practice management system (NextGen EPM)
- Complete appointment confirmation calls, ensuring patients attend their appointment with Lone Star Circle of Care
- Verify patient insurance in accordance with Lone Star Circle of Care guidelines; if the patient is uninsured the representative will inform the patient what information they will need to bring for the LSCC sliding fee program registration process in accordance with LSCC guidelines
Administrative :
- Perform data entry, making necessary updates to patient information, demographics and insurance information, using an electronic practice management system (NextGen EPM)
- Navigate all contacts appropriately using the current LSCC software tool
- Applies use of department manuals and reference tools.
- All other duties as assigned
Qualifications
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE :
- High school diploma or GED preferred; additional work experience may be substituted in lieu of education
- Minimum of one (1) year of customer service experience
- Excellent computer skills and the ability to learn new computer programs efficiently
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE :
- Six (6) months prior medical office or healthcare setting experience
- Minimum three (3) months call center experience
- Bilingual English / Spanish language
IMPORTANT : There is a chance our confirmation email as well as subsequent email correspondence sent to you by one of our recruiters will be discarded by your spam filter.
Once applying for a position, please check your inbox for our auto-acknowledgment email. If you don't see the email, look in your junk-mail folder.
If you find it there, please mark the email as Not Junk and add to your address book. Please continue to monitor your inbox and junk / SPAM folder while you remain under consideration for a position.
Sr. Ideation Analyst - Work From Home
You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. Working at Gainwell carries its rewards....
Work from Home - Test Products - $25-$45 per hour
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecommute (you can work from home, work or school). Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contrac...
Experienced Power BI Administrator - Work From Home
You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. Fully remote opportunity with the option to work anywhere within the United States. You’ll have the opportunity to grow your career in a company that values work fle...
Full Time Customer Service (CSR) - Work from home
Remote position (Work from home). We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. Comfortable working remotely and independently. ...
Professional C/UNIX Developer - Work From Home
You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. Working at Gainwell carries its rewards....
Centralized Clinical Support LVN - Work From Home Opportunity!
Provide individualized patient coaching using health education tools and the Electronic Health Record (EHR) system, focusing on training and encouraging patients into a state of wellness; identify patient personal strengths in an effort to recruit them to participate in improving and maintaining the...
Patient Services Representative
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management. Provides front desk support and customer service satisfaction to pat...
Home Town Setting Under An Hour From Dallas
Home Town Setting Under An Hour From Dallas. Consider either Employment of Private Practice in a community with the perfect blend of Òhome townÓ ambiance and easy access to all the Dallas-Ft. ...
Foreclosure Processor - Remote Work from Home!
Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite, LLP is a multi-state law firm that focu...
Join the Leading Teleradiology Company |Work from home | Practice Stability
Join the Leading Teleradiology Company |Work from home | Practice Stability. Because of our rapid and ongoing expansion, we are looking for additional quality medical specialists on a long term basis to partner with us in providing these services during the afternoon and night shifts. We are looking...