Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.
You would be responsible for all teacher onboarding, curriculum, inspections and more.
Role Responsibilities :
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
- Drives financial performance and productivity for all operational aspects of the center
- Effectively analyzes curriculum evidence in the center; creates action plans based on past performance
- Trains outstanding talent and ensures center is fully staffed with high performing teachers
- Effectively manages labor; ensures appropriate ratios are always intact
- Forecasts future enrollment based on annual graduation
- Plans all events
- Manages center inventory
- In partnership with Center Director, conducts team meetings to communicate important information and set a direction
CUSTOMER ENGAGEMENT
- Executes TLE brand event within the center and implements local marketing activities.
- Oversees social media
- Effectively uses social media channels for parent engagement and retention
- Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
- Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
- Has a strong understanding of the childcare offerings within the community
- Maintains the lead tracking portal and customer database
- Coordinates the registration process and maintains customer and employee information in center systems
- Responsible for communications to families
- Retain and Train all teachers
- Plans and manages budget for parent pleasers
Qualifications :
- 3+ years’ experience in retail / store management - cross-industry experience is welcome
- Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
- Ability to leverage data to understand the business and make decisions
- Bachelor’s degree preferred
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.
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