Field Service Engineer

About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.

With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.

We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.

It's about each person bringing skills and passion to a challenging and constantly changing world. About the role Serves customers by installing and servicing systems and products.

• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation;
• performing acceptance tests. Responsibilities Maintains equipment by completing installation of components and devices Serve existing accounts by analyzing work orders;
• plan daily travel schedule; investigate complaints, and conduct maintenance tests Receive work requests; study diagrams, drawings and specifications;
• test systems and components; determine cause of problems and requirements to solve problems Keeps equipment operating by following operating instructions;
• troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs Maintains organized and accurate inventory levels of install equipment and merchandise Plan for upcoming field jobs;
• keep tools and test equipment complete Documents service and installation actions by completing forms, reports, logs, and records Fault isolating and troubleshooting Maintains rapport with customers by examining complaints;

identifying solutions; suggesting improved methods and techniques; recommending system improvements Manage competing priorities in a complex environment Use appropriate security and safety procedures Additional duties as assigned Qualifications Education & Experience High School Diploma or General Education Degree (GED) Some college preferred BICSI Certification a plus 3 years minimum experience required Skills & Abilities Visio and AutoCAD a plus Analytical and problem solving skills Interpersonal skills to interact with customers, team members, and support personnel Ability to convey a professional image and deal confidently with technical problems Excellent customer service, telephone, and verbal communication skills Ability to read schematic drawings Ability to work on a flexible schedule Ability to utilize test equipment and hand tools to perform work Ability to maintain customer confidence by keeping service information confidential Travel 75% of the time on short notice Education & Experience High School Diploma or General Education Degree (GED) Some college preferred BICSI Certification a plus 3 years minimum experience required Travel 75% of the time on short notice What We Offer Comprehensive benefits include : Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off