Industry : Healthcare Facility
Why Consider This Job Opportunity
- Competitive pay and benefits package
- Opportunity for career advancement within the healthcare industry
- Positive work environment focused on customer satisfaction
- Opportunity to work as part of a team in a hospital revenue operations setting
- Excellent documentation and reporting systems for customer interactions
What To Expect (Job Responsibilities)
- Handle customer service activities related to self-pay and insurance billing inquiries
- Assist patients in resolving billing issues and setting up payment plans
- Provide detailed documentation and reports of customer interactions
- Track trends and make recommendations for issue resolution
- Escalate complex issues to the Supervisor Customer Service
What Is Required (Qualifications)
- High school diploma or Associate's degree in Accounting or Business Administration or related field
- At least one year of experience in revenue cycle functions within a healthcare or financial service setting
- Strong communication and organizational skills
- Ability to work independently and effectively manage time
- Basic understanding of Microsoft Office applications
How To Stand Out (Preferred Qualifications)
- Previous service / call center experience
- Experience in a complex, multi-site environment
- Completion of regulatory / mandatory certifications and skills validation competencies
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
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Remote working / work at home options are available for this role.
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