Manager, Clinic Operations II - MercyCare Johnson Ave.

• This job supports Mercy's philosophy of patient centered care by leading and managing a physician's clinic and establishing clinic goals and performance standards to reach positive patient outcomes.
• Job Duties / Essential Functions
• Leadership Competencies
• Leading
• Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
• Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
• Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
• Standards and Accountability
• Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
• Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
• Planning and Decision Making
• Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
• Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
• Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
• Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
• Communication
• Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience.

Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.

• Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
• Developing People
• Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
• Defines development objectives for self and staff that support performance goals and progress toward future skill development.

Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.

• Managing Relationships
• Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests.

When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.

Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.

Job Duties

• Provides management oversight of clinics with multiple providers and / or multiple locations including clinics with extended hours of operation, specialty clinics, or urgent care locations.
• Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner.
• Prepares and monitors clinic payroll per policy. Oversees employees' time card maintenance and absence requests.
• Maintains a quality improvement program in coordination with Director and other practice sites.
• Monitors compliance with marketing and patient satisfaction strategies.
• Reports practice performance to the Director, identifying operational efficiencies or areas for improvement. Practice performance measures to be available for review with Director and providers as needed.
• Coordinates and gathers statistical information for the Director to prepare financial management and production reports.
• Works with Human Resources to select, orient and train staff. Oversees work assignments and training of employees. Ensures adequate staffing of the practice site supplementing with resource employes as needed.
• Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
• Participates in projects pertaining to designated clinic / providers. Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
• Coordinates, educates and implements process workflow changes in the clinic.
• Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes.

Attends all Clinic Manager meetings.

• Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
• Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.

Department Specific Duties

• Knowledge, Skills and Abilities
• Knowledge of health care administration practices, including financial statement review, budget and capital expenditure processes for the clinic.

Knowledge of a variety of operational metrics and indicators pertaining to the clinic and ancillary services.

• Strong skills in planning, organizing, delegating and supervising.
• Ability to communicate with and act as a resource for individuals at all levels of the organization ranging from providers, peers, clinical and non-clinical staff.
• Possess general understanding of Medicare, Medicaid, managed care and other third party payor's guidelines.
• Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers.
• Achieve Epic super user status by completing necessary requirements.
• Professional Experience

Four years administrative support or clinical experience in a healthcare setting required.

• Education
• High School diploma required. Bachelor's degree required or equivalent years of healthcare experience will be considered in lieu of a degree.
• Licensure, Certification, Registration
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
• Physical Demand Requirements
• Medium : Exert 20-50 lbs. of force occasionally and / or 10-15 lbs. of force frequently

PI241796765