This position is remote eligible after successful completion of on-site training
Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?
Join our world-class team!
The Clinical Patient Access Representative is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions.
The Clinical Patient Access Representative answers phone calls for both primary care and assigned specialties within the Health System.
They will schedule appointments, address patient clinical inquiries, issues, and complaints, as well as route and escalate calls as needed.
As a clinical member of the team, they are expected to independently perform all job responsibilities based on the standard work for the department with minimal supervision.
Primary Duties & Responsibilities
- Addresses and resolves a minimum of 60 calls per day and functions as the primary patient contact for their assigned specialties within the Medical Network with minimal supervision
- Directs, routes and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient.
- Schedules patient appointments by utilizing scheduling system / application
- Determines effective resolutions to complaints / disputes and handles all concerns with etiquette and professionalism.
- Escalates patient calls when appropriate according to applicable guidelines.
- Provides outstanding service based on an effective intake, diligence and expertise with every call.
- Assists department Lead in reporting updates to staff and distributes pertinent materials
- Assist in training and cross-training new hire and existing staff.
- Coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, and risk management
Education, Experience & License / Certification Requirements :
- High School Diploma / GED required
- One (1) year of experience working as a Medical Assistant or work experience or related experience required
- One (1) year of experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred
- Medical Assistant Certification required
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