Allergen Notification Agent-Estonia Language
Job Overview : We are seeking a detail-oriented and organised individuals to work on the communication and documentation process with restaurant providers in Estonia.
The role involves utilizing a predefined script to inform providers, documenting the outcomes, and ensuring compliance is followed.
Key Responsibilities :
Communication :
- Receive and manage the list of providers
- Use the "Allergens" script to contact providers by phone and inform them about the requirement to submit their allergen lists.
- Document the date and outcome of each call, noting whether it was answered, unanswered, or if the provider's initial decision was recorded.
Follow-up Procedures :
If a provider does not answer, follow the procedure to ensure the provider is contacted again.
Documentation and Reporting :
- Accurately document all communication and outcomes.
- Maintain an organized record of all interactions and follow-ups to ensure no cases are missed.
Qualifications :
- Fluent in Estonian, with excellent communication skills in both written and verbal forms.
- Strong organizational skills and attention to detail.
- Ability to follow scripts and processes accurately.
- Proficiency with basic office software (e.g., email, spreadsheets).
- Previous experience in customer service or similar roles is a plus.
- Ability to work independently and manage time effectively.
Pay Structure :
Successful case (allergens added or received and case completed) : $0.75 per case.Unsuccessful case (unable to complete the process) : $0.25 per case.
Note : We are looking for someone who is fluent Estonian languages.
Allergen Notification Agent- Estonia Language
Allergen Notification Agent-Estonia Language. Use the "Allergens" script to contact providers by phone and inform them about the requirement to submit their allergen lists. Note: We are looking for someone who is fluent Estonian languages. We are seeking a detail-oriented and organised individuals t...
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