Senior Service Now Business Systems Analyst -- 1 year contract -- Washington, DC (Onsite)

Job Title : Senior Service Now Business Systems Analyst

Location : Washington, DC (Onsite)

Duration : 1 year contract

Position Duties :

• The resource will work to build trusting relationships with significant project stakeholders and lead them to the adoption of the best solution.
• They will support organizational change management (OCM) efforts by providing information on the to be solution.
• They will work diligently to lead quality management reviews and meet all business and design requirements.
• The resource will facilitate solution demonstrations to stakeholders, may support the preparation of training material, and provide user training.
• The resource will work closely with solution / technical staff to ensure the solution is technically feasible and to identify areas to streamline implementation efforts.
• They will lead the validation of the configuration of business data and support the technical team with various tasks required for any required custom development.
• They will assist and may be required to lead test plan development and execution, including conducting user acceptance testing and ensuring implementation meets the client’s requirements.

Must have

• Experience with Business Process Modeling
• Experience with documenting elements of IT Service Management within an IT Organization
• Experience with functional capabilities of the ServiceNow platform
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies,
• Creating Dashboard reports to visualize data from ServiceNow module
• 16+ yrs. BA experience
• 16+ yrs. Software Development Lifecycle experience
• 16+ yrs. requirements gathering and documentation
• 16+ yrs. MS Office / PowerPoint experience

Core Qualifications :

• Strong understanding of service catalog management principles, best practices, and user experience design.
• Experience in developing Process flow diagrams and suggesting simple, scalable approaches for implementation.
• Experience with configuration of applications using ServiceNow in ITIL management.
• Proficiency in configuring and customizing the ServiceNow Service Catalog module.
• Experience with ServiceNow scripting (., JavaScript) for advanced customization.
• Familiarity with ITIL practices related to service catalog management.
• Strong oral and written communication skills.
• Supervisory experience working with diverse internal and client teams.
• Ability to produce technical documentation utilizing the MS Office suite, including collaboration tools.
• Understanding of ITIL-related change management, configuration management, and release management.
• Produce, maintain, and manage the service catalog requirements, workflows, and services.
• Experience managing relationships, operating procedures, and service-level agreements with clients and coworkers.
• Customer relationship management experience.
• Experience in test plan creation and execution, including automated test scripts.
• Provide input for technology requirements relating to or impacting service catalog and request fulfillment.
• ITIL foundations certification.
• Experience implementing systems using the agile / scrum methodology.
• Experienced in the system development life cycle (SDLC) processes, including client requirement analysis and system design.
• Experience designing and implementing it and non-IT-related process workflows, procedures, and technical standards.
• Administration of a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
• Experience creating PowerBI dashboards to visualize the data from ServiceNow modules.

Skill Requirements :

• Requirements gathering and documentation.
• Process documentation and mapping.
• Organizational communication and change management.
• Workshop and meeting facilitation.
• Service Catalog creation and workflow documentation (as-is and to-be).
• Stakeholder management.
• Data analysis and report creation.
• Communication planning and execution.
30+ days ago