Software Platform Support Engineer - GPU Cloud

The NVIDIA GPU Cloud (NGC) organization is looking for passionate software support engineers to partner closely with our internal customers to support them on our internal platforms.

This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, assist them in troubleshooting issues, and create documentation to make it easier for users to troubleshoot issues themselves.

The support you provide will help our users have a better experience and help shape our platform. We expect you to have knowledge of supporting cloud-based deployments across compute, storage and networking environments.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

What Will You Be Doing

• Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms
• Triage / investigate root cause of customer issues and escalate as needed
• File bugs and report issues while working closely with the Site Reliability team
• Build tooling to improve customer support process and visibility
• Document best practices, solutions, knowledge base articles, how to’s, and blog posts
• Deeply understand user workloads and use cases
• Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
• Be part of an on-call rotation to support production systems

What We Need To See

• BS / MS degree in Computer science or related areas (or equivalent experience)
• 2+ yrs of experience with supporting distributed software systems
• 2+ yrs of experience supporting end user software platforms
• 2+ yrs of experience with Linux
• Experience with Kubernetes
• Experience with AWS, Azure, OCI, and GCP
• Background of Infrastructure, Networking, Storage, DevOps scripting / tooling, Customer Service / Support
• Understanding of data storage technologies (databases, file, block, blob)
• Willingness to work up and down the stack as well as across multiple teams

Ways To Stand Out From The Crowd

• Willingness to become an expert in DGX Cloud
• Kubernetes Admin Experience
• A strong drive to work with internal customers and make them successful
• A drive to improve process with strong organizational skills

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization.

The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services.

Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars.

NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence. NVIDIA is widely considered to be one of the technology world’s most desirable employers.

We have some of the most forward-thinking and dedicated people in the world working for us.

The base salary range is 76,000 USD - 166,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits.

NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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