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LN Concerts, Operations Manager – Skyla Amphitheater

Live Nation Worldwide, Inc.
Charlotte, NC, USA
Full-time

Job Summary : WHO ARE WE?

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.

From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales.

  • we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support.
  • it’s no wonder we are certified as a organization and one of People Magazine’s 50 Companies that Care . We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Financial Performance and Results :

  • Meet or exceed budgetary expectations on all associated line items
  • Cost control on F&B including Liquor
  • Responsible for managing labor cost through proper staffing and schedule management
  • Assist with developing monthly and quarterly specials, events, etc.
  • Complete required paperwork in timely manner
  • Assist with monthly building inventory

Recruitment, training and management of staff :

Supervision of hourly staff and supervisors. Conduct annual evaluations and set goals for individuals and outline team action plans.

Propose compensation recommendations to department director

  • Hold departmental staff meetings to keep everyone informed of our problems / progress
  • Maintain open door policy with staff
  • Monitor progress of staff & management. Follow up / follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
  • Provide for ongoing training of staff as needed
  • Oversee participation of staff in cross training / re-certification programs
  • Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off)
  • Maintain positive staff relations (in all areas outlined in Manager evaluation form) Manages, coordinates and aids in execution / facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Training)
  • Supervises all venue trainers, including all operations floor trainers and MIT trainers
  • Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region
  • Weekly / daily periodic review and check of new Team Member Training Certification Guides and MIT Certification Manuals
  • Conducts all TC Wrap-up Meetings, 30 Day Blues Reviews and communicates follow-up information to appropriate levels of management
  • Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation
  • Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development
  • Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager
  • Completes schedules for hourly staff on weekly basis

Maintain all Standards Set by House of Blues :

  • Service Standards
  • Housekeeping - conduct walk throughs
  • Meet or exceed health and safety requirements
  • Follow all policies and procedures as stated in Handbook and manuals
  • Maintain operational supplies
  • Full compliance in venue, city and state alcohol policies and procedures
  • Ensure Smooth Operations of Department
  • Keep guest feedback log
  • Maintain 86 logs
  • Completes incident reports
  • Staffs coat check area
  • Maintain, coordinate, and maximize labor based on nightly changes in sales / business volume.
  • Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
  • Perform daily pre-shift and post-shift meetings
  • Provide for liquor pulls and ensure accurate accounting
  • Coordinate and oversee private / special events per event specifications
  • Assist with music hall, restaurant, retail, brunch and foundation room operations as needed
  • Other duties as assigned

WHAT THIS PERSON WILL BRING

Required :

  • Responsible Alcohol Awareness Training Certification or Equivalent
  • 1-3 years high volume experience in fine dining / restaurant / or club operations
  • 1-2 years supervisory or operational management experience.
  • Microsoft Word, Excel and PowerPoint knowledge
  • High School Diploma required

Preferred :

  • College Degree in related field
  • Responsible Alcohol Service certification
  • T.I.P.S. Certified or equivalent

Physical Demands / Working Environment :

  • Working environment is fast-paced and has a moderate to loud noise level
  • Ability to lift up to 75 lbs
  • Flexible Schedule (days / nights, weekends)
  • Position requires extended periods of prolonged standing, bending, stooping
  • Ability to wear an earpiece for radio communication
  • 22 days ago
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