Insurance Customer Service Representative

You are an exceptional Customer Service professional who can adhere to strict deadlines. You can work independently in a fast-paced environment meeting compliance standards .

After day shift training, you are available for 7.5-8 hr. shifts between 8am 8pm (M-F) . Training class begins August 28th .

TriStarr's client, a leading third-party benefits administrator located in Lancaster, PA, is seeking full time temporary Customer Service Representatives to take inbound and make outbound calls.

CSRs will be working for the department that handles one of their largest clients - PSERS (the retired teachers and school employees throughout PA).

CSRs will respond to telephone, email, electronic inquiries, or faxes from members, providers and / or vendors. CSRs will handle call volumes averaging 50-70 calls per day and will document all inquiries using internal systems.

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES :

• You will respond to telephone, written, and electronic inquiries from employees / members, providers, clients, and other interested parties using system notes, plan documents and booklets, benefit reference documents, claim reference manuals, and claims-related memoranda.
• You will appropriately refer or escalate calls based on customer service procedures and guidelines.
• You will research inquiries and respond appropriately .
• You will appropriately refer unresolved inquiries or inquiries requiring further action to the appropriate individual (e.

g., Analyst, Corrections, Senior, and Supervisor / Manager).

• You will follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• You will thoroughly and accurately document all inquiries following Health Benefits guidelines.
• You will initiate outgoing calls or other service projects as assigned.
• You will assist with other tasks, duties, and projects as needed / assigned.

CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE / SKILLS REQUIRED :

• You have a HS diploma or GED equivalent.
• You have 1+ years of experience in a Customer Service Call Center environment.
• You are computer proficient and can learn / adapt to new computer systems (including MS Teams).
• You are detail oriented and have excellent data entry skills.
• You can work in a fast-paced , customer service and production driven environment.
• You use common sense understanding to carry out instructions furnished in oral, written or diagram form.
• You are flexible and open to continued process improvement .
• You have effective verbal and written communication skills.
• You can work effectively with team members / employees / members / providers / co-workers .

LENGTH OF ASSIGNMENT : Temporary, (through January 2024, possibly longer, potential to go permanent)

PAY RANGE : $18-$22 / hr., depending on experience and schedule

TRAINING CLASS START DATE : 8 / 28 / 23

HOURS : 37.5 hours / week (40 hours / week when needed)

Training : 8 : 30am-4 : 30pm for 5-6 weeks and then 9 : 00am-5 : 00pm for 2 weeks

It is a requirement to not miss any time during training .

• Schedule after Training : 7.5-8 hr. shifts between 8am-8pm
• Intermittent Schedule : Intermittent CSRs are also needed after training to cover staff PTO. Please ask about this option if you are interested.

DRESS CODE : Business casual

tsaj