Job Description
Job Description
Job Summary
We are seeking a positive, reliable Concierge / Housekeeper to join our team. As a Concierge, you will be the first person to greet patients.
Their first impression of the business will depend on your friendliness and efficiency. As a Housekeeper, you will be attending to our facilities with integrity and attention to detail.
Your goal is to create a clean and orderly environment for our patients, ensuring that they will want to return and ultimately furthering our reputation.
The goal of the Concierge is to create an overall pleasant and welcoming customer experience to ensure sustainable growth of the business and increase our reputation.
The ideal candidate will be a trustworthy, quick-thinker. You must be able to handle multiple incoming requests from the patients.
Responsibilities
- Greet customers as they enter the building
- Guide patients to the appropriate check-in counter
- Provide patients with information and / or personalized assistance
- Possess extensive knowledge of the premises and nearby businesses in order to make quality recommendations
- Respond to complaints and find the appropriate solutions
- Perform various cleaning activities including laundry, sweeping, mopping, dusting, etc
- Inspect all locker rooms and restrooms and ensure they meet the businesses high standards
- Respond to requests and / or patient complaints with professionalism and patience
- Maintain adequate inventory of supplies and consumables and restock when necessary
Qualifications
- Proven experience as concierge or experience in customer service is preferred
- Proven experience as a housekeeper or cleaner preferred
- Confident, polite, and patient
- Proper hygiene and grooming
- Excellent communication skills
- Ability to multi-task
- Strong time-management skills
- Ability to resolve issues with a customer-focused orientation
- Able to work with minimal supervision and maintain a high level of performance
- Strong organizational skills and an eye for detail
- Capable of light lifting and standing for long periods
- Able to work quickly without compromising quality
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