Account Manager-25424

Overview

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas.

Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States.

We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.

The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.

People are also at the center of our Core Values. Our People First core value clearly states that we are a family organization that promotes respect and embraces diversity .

Job Summary :

Provides comprehensive management of all day-to-day activities as it relates to operations, administration, and customer service.

The position plays a key role in coordinating communication between the contractor and its client and participating as a partner in their facilities management group.

Essential Duties and Responsibilities

• Interface with client management and contractor staff to coordinate and execute cleaning and other projects
• Monitor to ensure quality control expectations are met
• Manage work order system
• Manage expenditures such as labor and supplies to budget
• Manage schedules to ensure contract compliance
• Review employee performance and be able to execute corrective action plans
• Complete all quality control programs in accordance with company guidelines
• Other projects as assigned

Knowledge and Skill Requirements

• High School Diploma
• Minimum 3 to 5 years’ commercial cleaning experience in the Medical Office Building environment preferred.
• Excellent written and verbal communication skills
• Experience with new construction, space reuse, and constantly changing space needs.
• Experience with creating and managing complex budgets.
• Ability to self-manage daily activities
• Must be flexible with work hours and schedule
• Technical knowledge of all aspects of janitorial service delivery
• Proficient in Microsoft Office

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer M / F / D / V

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