Supervisor, Program Management

Job Description

THE POSITION :

The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development.

The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction.

Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by :

• Setting clear direction, effective plans and measurable outcomes
• Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
• Engaging employees to maximize their discretionary effort
• Developing a pipeline of excellent talent to fill future business needs
• All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.

In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities :

• Supervise a team, promote a team environment and ensure that high quality standards are met in accordance with organization’s policies and procedures and applicable laws
• Oversee resolution of employee issues, evaluate, and coach performance
• Monitor key performance indicators to ensure compliance with client contract and customer satisfaction.

EXPECTIONS OF THE JOB :

• Manage day to day operations of the team
• Ensure Onboarding and training team members on all departmental policies and procedures
• Identify and execute cross training opportunities
• Schedule staff in accordance with program business needs and available site tools
• Coach and develop direct reports which would include team huddles, and 1 : 1
• Serve as a point of escalation for any customer complaints that require higher level of expertise
• Interface with clients regarding operational performance as per program set up / needs
• Continually evaluate the efficiency, productivity and accuracy of the team and make improvements to attain high levels of achievement in each area
• Promote and implement effective teamwork within all levels and areas of the organization
• Adapt to a fast paced, dynamic environment, maintain confidential information, make independent decisions and meet deadlines
• Act as a backup for the team

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

PHYSICAL / MENTAL DEMANDS AND WORKING ENVIRONMENT :

The requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and / or sit for long period of time (up to 90%).

Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and / or move up to 25 pounds.

The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks;

and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment.

The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

EVERSANA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

Applicants must be able to pass a drug test and background investigation.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES :

The requirements listed below are representative of the experience, education, knowledge, skill and / or abilities required.

• GED / High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience with managed care, prescription benefits, medical billing, reimbursement and / or pharmacy
• Strong written and verbal communications
• Advanced problem solving skills with the ability to perform detail-oriented work accurately,
• Experience resolving challenging customer relation issues in a professional manner
• Ability to work with multiple stakeholders in a fast paced environment
• Capable of working flexible hours based on the needs of the business

PREFERRED QUALIFICATIONS :

• Bachelor’s Degree - Study in Life Sciences, Pharmacy, or Business related discipline
• Experience with managed care, prescription benefits, reimbursement, medical billing and / or pharmacy
• Previous supervisory experience

Work Perks

Competitive Wages

Above market salary structures as part of our total rewards program

Retirement Resources

Generous employer matching retirement solutions

Health & Wellness

Leading health, dental and vision insurance products

Continuous Education

Employer-funded tuition reimbursement

Global Workplace Flexibility

Remote and hybrid work across the globe

Paid Time Off

Generous paid time off including company holidays

Training & Development

Company provided training and development

Employee Assistant Programs

Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365