Responsibilities :
Accountable to client SLA agreements and site-specific quality and fulfillment targets.
Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
Actively contribute to the development of direct reports.
Full work week responsibility of client or clients (including 2nd shift & weekend / donut shifts if applicable).
Lead Individual Performance Management program for area.
Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
Interact with clients on operational topics.
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
Promote and develop a culture of continuous improvement within the value stream.
Deliver productivity and improvements in line with KPIs.
Ownership of lean process improvement and CI initiatives.
Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
Promote a culture of high accountability, engagement, and associate empowerment.
Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
Budget management for value stream.
Qualifications :
Bachelor’s degree strongly preferred / HS Degree or GED required.
Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
Minimum of 2 years of progressive Operations experience in a manager role.
Experience in creating productivity improvement through continuous improvement efforts.
Execution focused.
Ability to be flexible.
Awareness of internal customer requirements.
Analyze data to identify defects and root cause analysis.
Identify process opportunities to create growth.
Performance oriented.
Strong verbal and written communication skills.
Ability to establish and or enhance quality control procedures.
Must demonstrate capacity to learn ALL operational functions.
Ability to coach, mentor, and motivate direct reports.
Ability to influence and collaborate with peers and upper management.
Must be proficient with Microsoft Office with a strong emphasis in Excel.
Must have intermediate math skills.
Must be able to lift 50lbs.
Must be able to push or pull carts of up to lbs.
Travel :
This position is not remote.
Travel is not required.
Hours : C Shift Sunday to Thursday 5 : 00pm 1 : 30am. Must be available for additional hours as needed.
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