SERVICE MANAGER

Service Manager

Job Category : Management Requisition Number : SERVI008229 Showing 1 location Job Details

Description

General Description :

At Tire Discounters, we pride ourselves on doing the right thing, delivering excellent car care, and outstanding customer service.

Our Service Managers are the neighborhoods trusted mechanic. Service Managers are responsible for developing, directing, and supervising a team of Service Technicians and Tire Technicians.

Youll lead a team to perform the highest level of quality of maintenance and repair services as well as achieving outstanding Customer Service results.

The Service Manager position reports to the General Manager.

Youll Lead the Shop :

You have exceptional communication skills. Above all, the Service Manager is held accountable for ensuring consistent and clear communication between the shop and the customers.

You also have mechanic experience, a passion for quality and doing the right thing, and strong leadership skills.

What Our Service Managers Do :

• Supervise Service Technician and Tire Technician staff; evaluate the performance, provide training, and assist in the hiring, discipline and termination
• Exercise strong, fair, and consistent leadership with all employees
• Monitor and manage the workflow in the bays and keep sales staff informed on wait times
• Enforce all safety policies ensuring all safety goggles are worn, proper clothing is worn and all employees are working in a safe and clean environment
• Ensure consistent enforcement of all Tire Discounters policies and procedures
• Meet or exceed Tire Discounters Performance Standards for quality and speed of service
• Ensure all diagnostic procedures are followed and appropriate recommendations are given
• Enforce with all employees that the customer is our highest priority so that our integrity will never be questioned
• Ensure every vehicle has been inspected for needed services
• Ensure customers are satisfied with the services performed
• Partner with sales staff as needed to assist customers and help with other tasks as needed
• Maintain cleanliness and care of every customer vehicle
• Assist in the shop when needed.

Health & Wellness Benefits

• Medical Coverage (three plan options to choose from)
• Dental Coverage
• Vision Coverage
• Wellness Program (including incentives)
• Employer Paid $15K Employee Life / AD&D Coverage
• Voluntary Life / AD&D Coverage (for yourself, spouse and child(ren))
• Voluntary Short Term and Long Term Disability Coverage
• Voluntary Group Accident and Critical Illness Coverage
• 401(k) Retirement Savings Plan (includes company match)
• Employee Assistance Program (EAP)
• Personal Assistant for Health Related Appointments and Questions (Heath Joy)
• 24 / 7 Free Teledoc

Investing in Your Future

• Paid Training at Tire Discounters University and in a digital learning platform
• Paid ASE Certification
• Company Tool Program

Pay & Recognition

• Paid Weekly
• Bonus, SPIFF, or Commission at All Store Levels
• High Bonus Potential with High Car Count
• Recognition Awards, Events, and Trips
• Employee Discounts and Perks
• Employee Referral Program

Work / Life Balance

• 5 Day Work Week
• Closed Sundays
• Paid Personal Days + Paid Holidays (Closed : New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day)

Service Manager Requirements :

• Previous mechanic experience, or experience working in automotive service and repair
• Proven history of successful management / supervisory experience
• Strong telephone, verbal and written communication skills
• A.S.E. Certifications preferred but not required
• Valid in state motor vehicle license
• Ability to work Saturdays
• Working conditions are considered acceptable, but occasionally involve exposure to mechanical hazards and outside weather conditions
• Authorized to work in the USA and at least 18 years of age

Founded in 1976 in Cincinnati, Ohio, Tire Discounters is the nations largest, 100% family owned and operated independent tire provider and is recognized as Tire Dealer of the Year, a national industry designation.

The company is growing rapidly and leads the way in providing unique and innovative customer benefits designed to make tires last longer and maximize the overall performance of a vehicle.

Tire Discounters ASE-certified technicians provide routine automotive repair and factory scheduled maintenance.

The company has more than 400,000 tires in stock available for installation, most for same-day installation. Tire Discounters currently employs more than 1,400 people in over 140 locations in Ohio, Kentucky, Indiana, Tennessee, Georgia, and Alabama.

Tire Discounters also owns three distribution centers, located in Sharonville, Ohio, La Vergne, Tennessee and Athens, Georgia.

The companys headquarters are in downtown Cincinnati, Ohio. www.tirediscounters.com

Qualified candidates may call our Career Hotline at (513) 618-7880 for more information about this position or other career opportunities with Tire Discounters.

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