Installer Service Manager

Experienced and technical parts specialist who oversees andparticipatesinallaspectsofinstallercountersalesand service.

ESSENTIAL JOB FUNCTIONS

Responsibleformaximizinginstallersales,focusingonmarketentitlement.

Directsactivitiesofallteam membersassignedtoinstallerservicecounter,toensurehighestlevelof customer service.

Work withthestoremanagertoensureproperstaffingofISSs,deliveryspecialistsandsupport personnel.

Ensuresdeliveryspecialistsareroutedinanefficientmanner,maximizingcustomerservice,while minimizing expenses.

Workstoensureallcommercialcustomercomplaintsarehandledinafriendly,efficientand satisfactory manner.

Ensuresdeliveryvehiclesareservicedandmaintainedaccordingtocompanystandards.Makessure that all quarterly vehicle inspections are completed on time, accurately and daily mileages areentered into the asset management system.

WorkswithISSandstoremanagementteam tomakesureallinventorydiscrepanciesarereported and corrected promptly.

Overseesinstallercountertoprovidecommercialaccountswithexcellentcustomerservice,working as a team with the sales specialist and territory sales manager (if applicable.)

Makessureorders,includingwarrantypartsandcores arebilledbeforetheyleavethestoreand staged properly.

Ensurescustomers’new,coreandwarrantyreturnsarepickedupandcreditedinatimelymanner.

Auditsinstallerreturnsforwarrantyabuseandmakesureallreturnsaretagged / labeledcorrectly.

Workswithstoremanagerandcreditdepartmenttoassistwithcollectionofpastdueaccounts.

Providesinputtostoremanager,regardingISSanddeliveryspecialistperformanceevaluations.

Utilizesallrelevantcompanytrainingprograms,ensuringallteammembersunderhisorher supervision has completed required training courses.

CompletesroutineMVRanddriver'slicenseauditsondeliveryspecialists.

SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES

Required :

Leadingtechnicalpartsspecialist,goodbackgroundinmechanics

Aboveaverage communication skills

Desired :

Hands-onknowledgeofautomotiverepairs

ASECertification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package :

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health / Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.