Job Description : Shift time : 8 : 00-4 : 30 Monday- FridayCommunicate with customers and help explain how to perform recommended steps to solve their problems or answer their questions.
Monitor customer situational requests and resolutions using the ticketing system.Requires exceptional data entry skills with abilities to process large amounts of information accurately and in a timely manner.
Enter orders into the company CSD system.Problem solves by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company.
Diligently follow customer orders through to completion, ordering parts when necessary, working with appropriate parties to quickly resolve shipping issues or fulfillment delays.
Answer incoming calls in support of customers and sales teams.Able to focus on the big picture while being passionate about every minute detail.
An excellent communicator and comfortable working with cross-functional team.A true Problem Solver - can think holistically and present scenarios to solve the problem at hand.
Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary.Qualifications : 2+ years experience in Customer Service, Order Processing, or related fieldExcellent knowledge of MS Office, MS Word, and ExcelMust be able to accurately type between 45 and 60 WPM.
Must be proficient in English written and communication skillsHas working knowledge of ERPHas working knowledge of customer service ticketing systemsStrong data entry skillsStrong written and oral communication skillsProfessional demeanorComfortable performing repetitive tasksHighly motivated and target-drivenExcellent communication and understanding skillsPrioritizing, time management and organizational skillsThis job operates in a professional office environment and typical of a call center operation.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various
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