Global Operations Controls Automation Senior Manager, Director

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The Control Automation Senior Manager for Global Operations is a senior leadership role responsible for driving the strategy, development, and implementation of automated controls across Citi's Global Operations.

This position will lead a group of skilled professionals dedicated to enhancing the efficiency, effectiveness, and scalability of control processes spanning across Global Operations through innovative automation solutions.

The successful candidate will play a crucial role in strengthening Citi's risk management framework and ensuring compliance with regulatory requirements.

This role will report to the Head of Reporting, Analysis, and Automation and will be responsible for owning the Automation Strategy and corresponding Projects across Global Operations.

This role will be in charge of determining the best solution given multiple tools used today (RPA, DAP, Automation Anywhere, DocuSign, Pega) and the full execution to roll-out of the corresponding project as a result of that decision.

The role will partner closely with Sr. Managers across all functions and LOB's and interact with the Senior Management team in Global Operations.

Responsibilities :

• Strategic Leadership : Develop and execute a comprehensive strategy for Controls automation across Global Operations. Collaborate with senior management to align automation initiatives with Citi's strategic goals and risk management objectives.
• Innovation and Development : Lead the design, development, and deployment of cutting-edge automation solutions to streamline control processes.

Identify and leverage ITeSS approved technologies, emerging technologies, and industry best practices to enhance automation capabilities.

• Team Management : Build, mentor, and lead a high-performing team of automation experts and control professionals. Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Risk Management and Compliance : Ensure that automated controls are robust, effective, and compliant with Citi policy and regulatory requirements.

Partner with risk, compliance, and audit teams to assess and mitigate potential risks associated with automation initiatives.

• Process Optimization : Identify opportunities for process optimization and automation across Global operations. Drive the standardization and harmonization of control processes to achieve greater efficiency, consistency, and standardization.
• Stakeholder Engagement : Collaborate with key stakeholders, including business leaders, core teams, product leads, technology teams, and external partners, to drive automation initiatives.

Communicate the value and impact of control automation initiatives to senior management and other stakeholders.

Qualifications :

• 15+ years experience in controls automation, risk management, or a related field within the financial services industry.
• Highly motivated with attention to detail, team-oriented, organized.
• Consistently demonstrates clear and concise written and verbal communication skills with the ability to articulate complex problems and solutions.
• Proven track record of leading large-scale automation initiatives and driving strategic initiatives.
• Familiar with identifying, assessing, monitoring, and managing the risks and controls in an organization or a project.
• Ability to interact and communicate effectively with senior leaders.
• Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution.

Education :

Bachelor’s / University degree or equivalent experience, potentially a Master’s degree and managerial experience.

Job Family Group : Marketing

Job Family : Customer Experience

Time Type : Full time

Primary Location : Irving, Texas, United States

Primary Location Full Time Salary Range : $170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Anticipated Posting Close Date : Sep 30, 2024

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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