RESPONSIBILITIES
- Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
- Provide essential support in navigating the customer’s inquiries and explaining it in simple terms to the customer
- Discover solutions using tools and resources to help meet the customer's needs
- Empathize and resolve concerns to simplify the customer’s experience
- Navigate through multiple computer applications with speed & accuracy
HYBRID WORK AT HOME REQUIREMENTS
- High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular / Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS :
- 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task / objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8 : 00am-5 : 00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
BENEFITS & PERKS :
- Hybrid Work Onsite 2350 Market St in St. Louis Missouri Pay is $16.50 per hour + performance-based incentives Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
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