Phlebotomist - Floater

Quest Diagnostics seeks Phlebotomist III (Patient Services Representative) - Floater - Norwich CT Area. -The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.

• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.-Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment. -Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation. -Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements : -Ability to provide quality, error free work in a fast-paced environment. -Ability to work independently with minimal on-site supervision.

• Excellent phlebotomy skills to include pediatric and geriatric. -Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment. -Must have reliable transportation, valid driver license, and clean driving record, if applicable.

Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center / In-Office Phlebotomy locations with minimal notice.

Capable of handling multiple priorities in a high-volume setting. -Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients;

ability to accelerate and embrace change; and knowledge of our business. -Training locations may vary based on trainer availability.

Required Education : -High school diploma or equivalent. -Medical training : medical assistant or paramedic training preferred.

• Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience : -Five years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 3 years in a Patient Service Center environment preferred. -Customer service in a retail or service environment preferred.
• Keyboard / data entry experience.
30+ days ago