Program Assistant, Family Preservation

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.

Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).

Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution.

We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation.

We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences.

Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.

In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following :

• This role is eligible for Public Service Loan Forgiveness (PSLF)
• Competitive salary - Sign-on bonus for eligible roles
• Flexible schedules depending on the position (some offering hybrid)
• Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
• Dental insurance 100% employer paid for HMO coverage plan (employee-only)
• 401(k) retirement plan with an employer match up to 4%
• 11 paid holidays per year and a generous paid time off policy
• Five paid winter holidays (between Christmas Eve & New Year's Day)
• Education Reimbursement Program
• Robust training opportunities : Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
• Clinical Supervision for licensure

Compensation :

In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary :

This position provides a wide variety of administrative, and staff support services for the Family Preservation program. The Program Assistant performs a specialized administrative role independently.

The Program Assistant uses judgment based on experience to evaluate situations and develop solutions and work independently to achieve assignment outcomes.

On an as-needed basis, provides a welcoming, safe, and nurturing environment for children and families who are on-site during office visits.

Major Duties and Responsibilities :

• Collaborates to integrate the values of Inclusion, Diversity, Equity and Accessibility (IDEA) into all aspects of the organization.
• Promotes the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement.
• Review service logs for accuracy for every IHOC & communicate with staff to correct any findings prior to submission of billing.
• Process monthly billing in FCS and submit it to the Finance Department by the 5th of every month.
• Sorts and files all correspondence, reports, records, documents, or other materials, search files to retrieve information as requested.
• Create and submit monthly discretionary reports to DCFS HQ.
• Assists in the coordination, organization, and logistical support of ongoing groups and program activities such as arranging meeting space, confirming attendance, and providing additional support as needed.
• Types of reports, records, correspondence, memos, and other materials from rough draft or copy. Composes and type’s routine letters independently.

Proofreads all materials before submission.

• Provide clerical / reception / office administrative duties. Greets visitors and takes telephone calls, refers visitors and callers to appropriate staff or offices.
• Create Charts for New Cases with all necessary documentation.
• Track chart reviews and internal audits.

Education / Certifications :

High School Diploma is required, plus advanced or specialized training in program or administrative support preferred; a college degree is desirable.

Experience :

• A minimum of two years of program related support is preferred.
• Knowledge of the Family Preservation Program is preferred.
• Must be bilingual in English / Spanish
• Valid CA Driver License with a minimum of two (2) years of good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.

Employee Wellness & Safety

Wayfinder is committed to creating an environment where employees and clients are safe. To meet this goal, we ask that employees be fully vaccinated (including boosters, where applicable) against the COVID-19 virus as a condition of employment.

All staff must demonstrate evidence of complete vaccination, including booster, on or before their employment start date.

Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations. Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with Unaccompanied Children, including Varicella, MMR, TDap or Tdap, and Influenza.

Wayfinder requires a thorough background screening process, including fingerprinting and a health screening.

Trauma-Informed Care

Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma.

Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities.

Wayfinder is an Equal Opportunity Employer.