Job Description
Job Description
Kinsey's Outdoors is looking for a part time customer service associate to join our team. The ideal candidate needs to possess a strong background in customer service.
- The primary objectives of the Customer Service position is to maintain customer satisfaction and serve customers by managing customer service levels throughout the store;
- assigning short- and long-term objectives; providing product and service information; resolving product and service problems;
and completing sales transactions. Hours for this part-time position include days, evenings & weekends based on the coverage needs of the business.
Position Requirements
- Time management
- Work well in a team environment
- Accuracy and attention to detail
- Taking initiative
- Hunting and fishing knowledge is preferred
- Strong computer skills are desired
Principal Duties & Responsibilities
- Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions.
- Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
- Increase sales by suggesting related and additional products and services
- Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency
- Troubleshoot problems at the register quickly and efficiently with customer's satisfaction in mind
- Assist Sales team in daily tasks when applicable.
- Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates.
- Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied
- Maintain store appearance by creating a clean, orderly, and safe shopping environment
- Maintain customer records by updating account information
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