- Location : Phoenix, Arizona
- Type : Contract
- Job #80223
Our client, a leading insurance company, is hiring a Bilingual-Customer Service Representative-Producer Services on a contract basis
Job ID # : 80223
Work Location : Phoenix, AZ / Hybrid
Summary :
Job Schedule-First Five months in office 40 hours a week, then a hybrid 3 / 2 schedule can be worked out.
Job Summary :
The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound / outbound calls and emails.
Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :
Responsibilities
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
- Assist with special requests as needed.
- Complete additional tasks and other projects / duties as assigned
Qualifications
- Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
- 3-5 years experience of Insurance background
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
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