Cambridge Mobile Telematics (CMT) is the worlds largest telematics service provider. Its mission is to make the worlds roads and drivers safer.
The companys AI-driven platform, DriveWell Fusion, gathers sensor data from millions of IoT devices including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices and fuses them with contextual data to create a unified view of vehicle and driver behavior.
Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMTs platform to power risk assessment, safety, claims, and driver improvement programs.
Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.
The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT.
This role will be the primary point-of-contact for clients in the implementation phase, starting from the signing of a project contract all the way through to final implementation and ensuring post-release success (in partnership with Customer Success and Sales).
CMT is looking for a collaborative, customer-committed, and creative Director of Customer Success who wants to join us in making roads safer by making drivers better!
Responsibilities :
- Help set the overall vision and strategy for the Customer Success Management Group
- Lead the implementation of new programs and process improvements within and beyond the Customer Success Management Office
- Set the implementation requirements and timelines for the Customer Success Management team, communicating with other groups within CMT on features and changes needed, and delivering a final product to our clients
- Work with Customer Success and Sales leaders to help with the sustainment and growth of the clients user base through Quarterly Program Reviews
- Responsible for delivering HR-related actions, including hiring, terminating, staff planning, and performance reviews. Provides guidance to subordinates
- Complete any additional tasks that may arise
Qualifications :
- Automotive or P&C insurance industry experience required
- Bachelors degree or equivalent years of experience and / or certification
- 9+ years of relevant working experience
- 5+ years of experience in a management role
- Proven track record of driving several, sophisticated programs
- Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities
- Experienced and inspiring team leader, with a track record of recruiting top talent
- Tight-knit collaboration, planning, influencing, prioritization, and time management skills
Compensation and Benefits :
- Fair and competitive salary based on skills and experience
- Equity may be awarded in the form of Restricted Stock Units (RSUs)
- Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
- Unlimited Paid Time Off including vacation, sick days & public holidays
- Flexible scheduling and work from home policy depending on role and responsibilities
Additional Perks :
- Feel great working to improve road safety around the world!
- Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
- Extensive wellness, education and employee assistance programs
- CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!
Commitment to Diversity and Inclusion :
At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.
CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees lives in and outside of work.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.
CMT is headquartered in Cambridge MA. To learn more, visit and follow us on Twitter @cmtelematics.
Director of Customer Success Operations
A company is looking for a Director of Customer Success and Operations. ...
Director of Customer Success
The Director of Customer Success will be responsible for developing and executing the strategy for customer success, ensuring high levels of customer satisfaction, retention, and growth. The ideal candidate will have extensive enterprise SaaS experience in customer success, account management, and c...
Director Customer Success
A company is looking for a Director, Customer Success in North America. ...
Director of Customer Success
This role will be the primary point-of-contact for clients in the implementation phase, starting from the signing of a project contract all the way through to final implementation and ensuring post-release success (in partnership with Customer Success and Sales). Lead the implementation of new progr...
Director of Customer Support - MA
A company is looking for a Director of Customer Support. ...
ASSISTANT DIRECTOR OF FIRST-YEAR SUCCESS, Office of the Provost, First Year Success
To ensure that undergraduates are well prepared to make the most of the vast array of opportunities BU offers, the Associate Provost for Undergraduate Affairs has launched the First-Year Success Office. Six Assistant Directors of First-Year Success (ADs) collaborate with faculty and staff across cam...
Vice President of Product - Customer Journeys/User Success
We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. However, employees who have access to the compensation information of other employees or applicants as a part...
Director, Customer Success
As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative enviro...
Sr. Director, Customer Success - Americas (Remote)
As the Senior Director of Customer Success, Americas, you will be responsible for defining the strategy and leading operations and execution for Customer Success across all of North and Latin America. The Customer Success team is responsible for building and maintaining meaningful partnerships with ...
Director of Partnerships & Demand Generation, Ecommerce
Director of Partnerships and Demand Generation, Ecommerce. This person will leverage their deep understanding of the ecommerce operator’s core challenges, key metrics, marketing strategy and tools, as well as their established network of influential voices and technology providers to generate demand...