Member and Volunteer Coordinator

Job Responsibilities

Key Responsibilities

The successful candidate is confident in :

Membership Program

• Oversee and refine the member intake process, including automated and personal follow-ups.
• Utilize NationBuilder software to maintain detailed records and tagging systems in our membership database.
• Serve as customer service point person for membership management, including the Walk Bike Bus pass program.

Member Activation and Volunteer Coordination

• Cultivate relationships with members to effectively personalize their experience and connect them to the internal and external resources, initiatives, and opportunities that align with their unique interests and experiences.
• Maintain detailed member records to track communications, activities, connections, etc.
• Catalyze opportunities for members to connect with each other to build a sense of community among our membership (e.g.

member-only forums via a Slack channel or Facebook group; regular meet-ups of interest groups; sharing of exclusive content).

• Consistently follow up with members to gather and respond to feedback, express appreciation, and foster member retention.
• Oversee the volunteer experience from sign-up to preparation and training, to post-event follow-up and tracking.
• Develop consistent opportunities for member recognition.

Community Liaison

• Monitor WBN’s general email account and phone line responding in a timely and courteous manner with relevant information and scheduling meetings with appropriate staff when applicable.
• Document incoming issues, inquiries, and requests via our general intake form and track follow-ups as needed.
• Maintain and encourage relevant and accurate submissions to our Community Calendar while fostering relations with walking, biking, and related nonprofits.

Collaboration :

• Partner with each staff member to identify and support their volunteer needs and foster meaningful member engagement.
• Collaborate with all staff on the planning, promotion, and execution of member meetings, volunteer recognition events, the annual membership drive, and the member party.
• Partner with the Marketing and Communications Manager in the drafting of general member and volunteer communications and materials.
• Working with advocacy and engagement leads to prioritizing relationships with go-to members (e.g., point people in various neighborhoods, subject matter experts)

Administrative :

• Input data from all event sign-in sheets.
• Coordinate and supervise volunteers and / or interns who might assist with the membership program and outreach opportunities.
• Maintain and organize outreach materials to ensure they are in adequate supply and easily accessible.
• Other duties as assigned

Qualifications

Required Experience and Knowledge

The successful candidate ideally possesses all of the following experiences and skills :

• Minimum 2 years of relevant experience in recruitment, administration, customer service, non-profit relations, and / or community engagement.
• Commitment to outstanding customer service.
• Strong verbal and written communication skills.
• Ability to handle multiple projects, anticipate needs, and prioritize tasks effectively to meet deadlines.
• Proficiency in Google Suite, and / or word processors and spreadsheets.
• Familiarity or willingness to learn software tools such as Asana, Nationbuilder, Tockify, etc.

Preferred Experience and Knowledge

The successful candidate possesses some of the following ideal experiences and skills :

• Knowledge of local transportation issues; Nashville’s walking, biking, and transit communities; and how mobility intersects with other issues.
• Familiar with Nashville’s communities and neighborhoods.
• Fluent in Spanish or other languages and dialects spoken in Nashville (such as Kurdish, Arabic, American Sign Language, or African American Vernacular English).
30+ days ago