Job Summary :
Service is the foundation of everything we stand for at Vail Resorts and our rental employees are no exception to this experience of a lifetime.
Responsible for providing high-end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers’ questions and provide premium products.
Job Specifications :
- Housing : Not Available
- Outlet : Vail Sports
- Shift & Schedule Availability : Full Time
- Expected Pay Range : $25.00 - $27.00 / hour
Job Responsibilities :
- Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
- Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
- Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
- Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
- Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
- Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
- Other duties as assigned, including specialty areas like merchandising and rentals
Job Requirements :
High School Diploma or GED Equivalent; Business area training or education preferred
1-3 years of rental supervisor experience; ski industry preferred.
Ability to work in a fast-paced retail environment, multitask and manage multiple customers
Ability to work a flexible schedule including nights, holidays, and weekends
Must be able to communicate fluently in English
The expected pay range is $25.00 - $27.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
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