Business Operations Manager - Indianapolis, IN

Business Operations Manager

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team.

We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts.

By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As an Business Operations Manager, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most.

If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are :

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry.

We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems.

Our mission is simple : move communities to health while maintaining the highest standard of safety, period.

Job Summary :

• Assist in the development of goals and objectives for assigned PHI Air Medical flight program(s) consistent with the mission and goals of the PHI Air Medical Group.
• Leads and facilitates effective operational changes for improvement in quality and / or efficiency.
• Coordinate efforts between bases to achieve consistent processes and cohesive flow of information internally and externally.
• Responsible for problem solving and follow-up on operational issues through collaboration with the appropriate personnel.
• Collects data, completes analysis and oversees special projects and key management reports.
• Administration of the financial aspects of the program to ensure resources are available for operational usage. Collaborates with the Program Director in the monitoring and administration of the capital and operating budget.

Develops mechanisms for monthly and quarterly reporting of the financial status of the program. Operates within the limits of the budget framework and account cost overruns.

• Coordinates communication and activities with Aviation Management, Base Medical Supervisors, Manager of Clinical Services and Medical Director(s) regarding operational policies and procedures, medical supplies and equipment and departmental goals.
• Collaborates with the Director of the Communication Center about Program communication issues.
• Supervises Base Medical Supervisors and has oversight of medical staff performance appraisals. Either directly or indirectly oversees / supervises all non-aviation staff of the flight program.
• Works with the Program Director, Medical Director(s), Manager of Clinical Services, Base Medical Supervisors and Aviation Management to develop and monitor a continuous quality improvement process for all operations.
• Conducts regularly scheduled meetings with staff and management personnel.
• Maximize human, equipment and supply resource utilization.
• Maintains thorough knowledge of departmental, PHI Air Medical Group, PHI, and other region-wide regulatory policies and procedures as they pertain to the PHI Air Medical program and the air medical industry.
• Maintains timely communications with the Program Director.
• Maintains quality and efficiency standards as set by the immediate supervisor.
• Participates in activities that promote professional growth and self-development.
• Accountable for ensuring corporate Safety Management System activities are being effectively applied by staff personnel within PHI.
• Promote PHI's Destination Zero initiative
• Any other duties as assigned.

Compensation and Benefits :

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.
Schedule :
• 5 & 2
• 5 & 2

The Successful Candidate Will Have :

• Prefer BS in business management or related field or equivalent work experience.
• Air medical transport (or aviation) experience strongly preferred.
• Must be computer literate; familiar with Microsoft or similar applications (Office, Project, etc.).
• Five years operational management / supervisory experience, preferably in the air medical / aviation industry.
• Must be able to pass a pre-placement drug test and background screen

Our Core Competencies :

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage :

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award.

This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.