Data Engineer (REMOTE OR MA BASED)For more than 170 years, The Hanover has beenmitted to delivering on our promises and being there when it matters the most.
We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Enterprise Technology team is currently seeking a Data Analyst & Reporting Engineer to join our growing team in our Worcester, MA office or in a remote work arrangement.
This is a full time, exempt position.
POSITION OVERVIEW :
As part of the IT Service Management Operations team, the Data Analyst & Reporting Engineer will partner with technology organizations at the Hanover to develop and deliver data analytics, reports, and dashboards that drive performance improvement across the organization.
The Data Analyst & Reporting Engineer plays a key role in unlocking our operational data to enhance IT Service Management (ITSM) and other business processes using data from within the ServiceNow platform.
The Data Analyst & Reporting Engineer will develop and maintain robust reporting solutions that provide actionable insights, drive informed decision making, and support continuous improvement.
The successful candidate will use their strong analytical skills along with a deep understanding of ServiceNow and Power BI to produce elegant and informative analytics that translateplex data into insightful information.
A demonstratedmand of ITIL principles along with the supporting metrics is required.
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