Our client is currently seeking a Desktop Support
The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs, and other employees at the client site
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience :
- Typically requires a minimum of 2 years of relevant deskside experienceCertifications and / or Qualifications :
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills :
- Excellence in communication and customer-facing skills
- Strong oral, written, and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.Additional requirements may exist if an offer of employment.
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