Overview
The Reservation Agent will ensure that all work has been completed and input accurately. ESSENTIAL FUNCTIONS OF THE POSITION Perform all duties in a professional manner and in accordance with company policies.
Flexibility to work a varied schedule due to business levels and industry demand. Follow all safety procedures to ensure a safe working environment.
Maintain uniform and grooming standards as outlined in employee handbook and departmental training. The Reservation Agent will professionally manage all incoming reservation calls with efficiently and professionalism;
be able to confirm reservations, up-sell, and answer questions on rates, resort facilities, services, and special promotions.
This position requires a strong sales ability to successfully convert inquiry calls into sales. Coordinate information with sales staff and conference services staff as well as all other departments.
Responsible for accurately confirming reservations and accurately managing in PMS. Ability to up-sell, cross-sell and promote the resort.
Answer inquiries of room rates, outlets, area location, room type and availability. Interact with Group Coordinator on bookings.
Professional and polished customer service. Thorough and efficient record keeping. Post advanced deposits and keep accurate records of deposits.
Complete shift reports when necessary. Handle all guests’ special requests in a professional manner. Will be cross-trained and assist as needed in PBX and the Front Desk.
Activate manual system in the event of system downtime. Keep daily call sheets. Answer Stonewall Info’s on a daily basis.
Be professional and use correct format. Provide assistance in other job classifications as determined necessary by immediate superior.
Qualifications High School graduate or equivalent. Pleasant speaking voice, excellent verbal and written communication skills.
Ability to type 30 words per minute accurately. Previous Reservations / PBX experience desired.
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The Reservation Agent will professionally manage all incoming reservation calls with efficiently and professionalism; be able to confirm reservations, up-sell, and answer questions on rates, resort facilities, services, and special promotions. The Reservation Agent will ensure that all work has been...
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