Health Plan Advisor

Job Description

Title : Health Plan Advisor

Location : This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

The Health Plan Advisor will be responsible for re-selling Individual medical plans to existing members in all of the company's states.

Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.

How you will make an impact :

• Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations.
• Provides customers with counseling and recommendations for plan changes.
• Responsible for working with members during rate increases or any other time a member is a risk of leaving.
• Works with cancellation requests to prevent member attrition.
• Partners with the Underwriting team to provide alternate plan options to facilitate enrollment when the selected plan is not available, due to rate ups, etc.
• Follows up on retention leads through outbound communications via phone or in writing.

Minimum Requirements

• BA / BS
• Minimum of 3 years of Life & Health insurance experience in sales and / or member services; or any combination of education and experience which would provide an equivalent background.
• Must have a license to sell insurance in all required states.

Preferred Skills, Capabilities and Experiences

• Resident Health & Life Insurance license preferred.
• Sales experience highly preferred.
• Call center experience highly preferred.
• Experience with WIN 11, Microsoft Office 365, and VPN highly preferred.
• Able to speak English and Spanish highly preferred.

Job Level :

Non-Management Non-Exempt

Workshift :

1st Shift (United States of America)

Job Family : SLS >

SLS >

Sales - Inside

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19.

If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact for assistance.