Customer Service Representative Customer Service Representative Summary Title : Customer Service RepresentativeID : 2022-2Location : Lafayette, INDepartment : Customer Service Description Overview
The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients.
Position also serves as a liaison between Regional Sales Managers / Manufacturing Representatives, Manufacturing / Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.
Job Responsibilities
- Fields incoming calls from existing and prospective customers;
- Resolves matters concerning orders, returns, shipments and products in a professional manner;
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty;
- Processes customer orders, credits, complaints, returns, inquiries;
- Verifies information items, shipping methods and availability of products;
- Establishes new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking and customer referrals;
- Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge;
- Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders;
- Collaborates with department managers / representatives to help execute commercial, and key account strategies;
- Uses market knowledge and sales skills to make pricing recommendations to management;
- Performs other required tasks as assigned.
Job Requirements
- Minimum high school graduate; Bachelors degree preferred;
- Minimum of three years experience in sales or customer service role in manufacturing or similar environment;
- Proficiency using Microsoft Suite;
- Highly detail-oriented;
- Knowledge of aluminum and / or metals industry a plus;
- Strong analytical and problem-solving skills;
- Strong organizational, verbal and written communication skills.
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