Claims Care Associate (Remote available)

What you'll be doing

You will communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their claim through the utilization of multiple applications and platforms.

In addition, you will provide verification of benefits as needed for member.

• You will provide education to the customer / employer regarding the product (primary products : FMLA and disability) while having a strong focus on attention to detail to ensure the claim / leave is notated appropriately.
• You will communicate effectively through email / phone with internal / external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility / responsiveness to meet customer needs on routine work independently.
• You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.
• Training Schedule : Monday Friday 9 : 00am 5 : 30pm EST 6 weeks (no time off during training).
• Regular Full Time Schedule : Must be available to work an 8 hour shift Monday through Friday between the hours of 8 : 00am to 8 : 00pm EST (later shifts may occur as you progress in your career).
• Regular Part Time Schedule : Must be available to work a 10 hour shift

What we’re looking for

Must-have experience (Required)

• High School Diploma or GED
• Ability to communicate effectively (verbal / written)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Must-have capabilities :

• Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.
• To check internet speed, go to Google’ and type in Speed Test’ and simply select Run Speed Test’. This will run for roughly 30 seconds.

Once complete you will receive a display showing your internet bandwidth.

Nice-to have Experience (Preferred) :

• Data entry and research experience in a fast-paced environment
• Ability to maneuver through multiple systems as needed

What’s it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives.

Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for YOU :

Clearly defined career tracks and levels to help you successfully manage your career

Leadership development and virtual training opportunities

PTO / parental leave

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity / technology tools and training

Pay Range : $; Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role.

The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.

Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.