LaSalle Network is currently working with a client who is looking for a Customer Service Representative! This position is remote and full-time.
Please note that training will be ONSITE for two weeks from 8 am 5 pm in Charlotte, NC. Our client is looking for an individual that has strong communication skills, positive attitude, and eagerness to learn and grown in a fast-paced environment.
This company also provides a two-week training period and will provide equipment for you to utilize.
Customer Service Representative Responsibilities :
- Answer inbound calls from customers in regards to any billing and service issues
- Communicate with customers over phone, email or written correspondence in a timely manner
- Act as a liaison between customers and service operators
- Transfer customer to third party vendor to make payments
- Initiate and terminate services as requested
Customer Service Representative Requirements :
- High School diploma or equivalent, bachelor’s highly preferred
- 1-2 years of customer service experience
- Strong computer skills required with Microsoft Word and Outlook, as well as experience working in sales CRM’s / platforms
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