We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Bookkeeping : keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
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