Search jobs > Hampton, VA > Service specialist

Retail Service Specialist

O'Reilly Auto Parts
Store 03912 Hampton VA
Full-time

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.

This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc )

Ensure telephone is answered according to company policy.

Ensure all buy online / ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes / deviations are being approved by a member of management, and team members are clocking in / out according to company policy.

Perform all store opening / closing duties, including performing day end procedures, verifying / securing money / deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming / disarming security alarms, and checking / securing / locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES

Required :

Strong communication skills

Ability to obtain RSS Certification

Desired :

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package :

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health / Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

30+ days ago
Related jobs
O'Reilly Auto Parts
Portsmouth, Virginia

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, ...

Promoted
Advantage Solutions
Norfolk, Virginia

We're hiring now for our Retail Sales team, and are looking for people like you, who know the end game of retail is to get product on shelves. ...

Promoted
H&M
Newport News, Virginia

At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store's sales and profit. As a Retail Sales Asso...

Promoted
Spade Recruiting USA
Hampton, Virginia

Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...

Promoted
Sherwin-Williams
Yorktown, Virginia

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products,...

ADP
Norfolk, Virginia

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. Associate Client Support Consultants. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continu...

Acosta
Norfolk, Virginia

Seasonal Retail Coverage Merchandiser II Walmart - Kenvue. Your efforts executing retail merchandising activities will connect customers with the brands they love in one of the largest retailers in the world. As a Retail Specialist at Acosta, you’ll ensure Acosta’s client brands stand out at Walmart...

Professional Career Solutions
Norfolk, Virginia

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...

Spade Recruiting
Norfolk, Virginia

We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...

Mondelēz International
Virginia, United States
Remote

For a closer view of what our merchandisers do: Day in the Life of a Mondelez Merchandiser. Part Time Nabisco Merchandiser. Join our team of Part Time Nabisco Merchandiser and fulfill the merchandising needs of our customers through communication & relationship building, stocking store shelves, and ...