Wage Range : $20.57 - $32.92 per hour
Bonus : Up to $3000.00 for those new to EvergreenHealth. Pro-rated by FTE.
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level.
Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary :
Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience.
Responsibilities include pre-registration / scheduling, registration / check in, message and queue management, medical records request management, referral management, and billing / payment processing / charge reconciliation.
Primary Duties :
1. Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments;
rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.
2. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent / urgent symptoms to appropriate clinical staff for screening.
3. Sets up and verifies active and contracted insurance coverage in multiple systems and / or educates patients on co-insurance / co-pay, self-pay, L&I, MVA, Medicaid, Medicare / Medicare Advantage, etc.
4. Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
5. Requests, confirms and validates interpreter services.
6. Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
7. Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.
8. Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
9. Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
10. Prepares, documents and sends various patient outreach communications.
11. Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance.
Prepares and scans documents for Health Information Management department processing.
12. Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.
13. Identifies and collects copayments in adherence with organizational goals.
14. Cultivates EvergreenHealth culture of community by supporting new staff training.
15. Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
16. Orders and restocks patient forms and non-medical supplies.
17. Files, faxes, scans, photocopies and distributes mail.
18. Performs open and close duties, which vary from clinic to clinic.
19. Performs other duties as assigned
License, Certification, Education or Experience :
REQUIRED for the position :
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
- Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery).
- Strong written communication skills, including ability to spell accurately and write legibly.
- Ability to work independently, show initiative and work productively within a team environment.
- Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate.
- Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines.
- Keyboarding skills and working knowledge of Windows based software systems.
DESIRED for the position :
Previous experience in a medical reception or similar administrative role
Knowledge of basic medical terminology / common medications
Knowledge and experience accessing / verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer / Insurance Portals
Electronic Medical Record (EMR) experience, preferably Cerner
Familiarity with HIPAA and other health industry compliance standards
Benefit Information :
Choices that care for you and your family
At EvergreenHealth, we appreciate our employees commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
- Medical, vision and dental insurance
- On-demand virtual health care
- Health Savings Account
- Flexible Spending Account
- Life and disability insurance
- Retirement plans (457(b) and 401(a) with employer contribution)
- Tuition assistance for undergraduate and graduate degrees
- Federal Public Service Loan Forgiveness program
- Paid Time Off / Vacation
- Extended Illness Bank / Sick Leave
- Paid holidays
- Voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Voluntary legal insurance
- Pay in lieu of benefits premium program
- Free parking
- Commuter benefits
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
2024 Benefits Guide
Please see job description
PI251195832
Patient Services Representative
A company is looking for a Patient Services Representative to manage patient inquiries and scheduling. ...
Patient Services Representative, Ear, Nose and Throat Care
The Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Coordinates all aspects of patient scheduling to include creating ini...
Patient Services Representative, Musculoskeletal, Neurosurgery, Neuropsychology Clinic - (Full-Time/Day)
Overlake Clinics is currently seeking a Patient Service Representative to fill a vacancy in our Neuroscience Department. Primary responsibilities include patient registration, scheduling appointments, answering phones, distribution of records through EPIC (the EMR system) and executing duties in a m...
Patient Services Representative
Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or...
Patient Services Representative - Overlake Outpatient Psychiatry (Full-time/Days)
Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Outpatient Psychiatry Clinic in Bellevue Hidden Valley!. In this role, you will provide customer and front office services to patients. You will coordinate communications among staff, pa...
Patient Services Representative - Redmon Plaza Urgent Care (Part-Time)
The Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Coordinates all aspects of patient scheduling to include creating ini...
Phlebotomist Patient Services Representative
The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. Phlebotomist Patient Services Representative performs with confidence, both the forensic a...
Patient Services Representative - Overlake Redmond Urgent Care (per diem)
Overlake Medical Center and Clinics has a per-diem opportunity for a Patient Services Representative to join our Redmond Urgent Care team! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and provider...
Patient Services Representative - Meridian (Northgate area)
The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to pat...
On-site Patient Services Representative
Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Responsible fo...