Description
The ideal Assistant Service Experience Managercandidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.
A day in the life
Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
Assist theService Experience Managerin coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Assist the Service Experience Managerwith financial aspects and budgets to drive efficiencies and continuous improvement within the organization
Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
Perform all Service Experience, Cash Room and Communication procedures as applicable
You own this if you have
A track record of successful results, for example, strong productivity and achievement of goals
Strong organizational, delegation and follow-through skills
Clear and effective written and verbal communication as well asstrong interpersonal skills
The ability to prioritize multiple tasks in afast pacedenvironment.
Proficiency in multiple operating systems such as, MS Windows, iOS and Android
Ahigh school diploma, or equivalent (preferred)
We’ve got you covered
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :
- Medical / Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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