Job Description
Job Description
We are offering a contract to hire employment opportunity for an Administrative Assistant in Houston, Texas. Operating within the industry, the Administrative Assistant will be a key player in our team, managing a variety of administrative tasks and customer service duties.
The role will involve a mixture of onsite and remote work, providing a dynamic work environment.
Responsibilities :
- Facilitate and manage inbound calls, offering prompt and professional responses to inquiries.
- Deliver top-notch customer service by addressing and resolving customer complaints and queries.
- Accurately and efficiently process data entry tasks, maintaining the highest level of attention to detail.
- Handle email correspondence professionally and in a timely manner, ensuring all customer queries are addressed.
- Manage both inbound and outbound calls, maintaining a professional demeanor at all times.
- Utilize Microsoft Excel, Outlook, PowerPoint, and Word to organize, schedule, and communicate effectively.
- Schedule appointments and meetings, ensuring the smooth running of daily operations.
- Operate QuickBooks software for various administrative tasks, demonstrating a strong understanding of the platform.
- Maintain accurate customer records, updating details as necessary.
- Monitor customer accounts and take appropriate action when necessary.
- Proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
- Ability to manage inbound and outbound calls
- Excellent customer service skills
- Experience in data entry and email correspondence
- Capability to schedule appointments effectively
- Familiarity with QuickBooks
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Ability to multitask and prioritize workload effectively
- High level of discretion and confidentiality
- Previous experience in an administrative role is preferred but not essential.
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