Front Office Assistant (WCC)

Job Description

Job Description

32-36hrs per week - Mon. 9am-5pm, Tues / Weds / Thurs 12-8pm & every other Sat. 9am-1pm

General Statement of Duties : Provide administrative assistance to Clinic Director, Prescribers, Clinical Nurse Specialists, and Clinical Supervisors as needed and assigned.

Assist the Office Manager with the coordination of WCC intakes and referrals. Maintain oversight of front office operations.

Check-in persons-served and collect appropriate co-payments for services rendered.

Responsibilities :

• Oversight and upkeep of the reception area and waiting room.
• Provide direct support to clinic prescribers, including scheduling, taking messages, contacting pharmacies, assisting with authorizations, etc.
• Greet, check-in, and direct visitors.
• Verify insurance eligibility online or via an interactive voice response system.
• Input information on new clients into the electronic health record (eHana) system.
• Collect, carefully document, and store co-payment for services.
• Collaborate with Clinicians and Billing Manager on identified service authorization issues such as insurance lapse, units exceeded, technical challenges, incorrect dates, etc.
• Assist clinicians with appointment schedules; both in office and Telehealth.
• Answer and direct telephone calls, provide reminder calls, and confirm appointments.
• Monitor and schedule staff trainings in a timely manner.
• Attend assigned meetings and assist Office Manager to record minutes as requested.
• Coordinate special program events as scheduled by the clinic and / or division.
• Distribute agency policies and other internal correspondence to staff in a timely fashion.
• Process and direct daily mail.
• Order and purchase office supplies as requested and approved by the Clinic Director.
• Operate and maintain office equipment and place service and / or maintenance calls as authorized.
• Assist in conducting clinic safety drills and fire drills.
• Secure the building and activate the answering system at the end of each evening shift.
• Provide coverage for Office Manager and Senior Office Assistant, in their absence.
• Complete required employee trainings in accordance with BAMSI policies.
• Perform duties consistent with agency / program policies and procedures
• Execute duties to reflect reasonable safety standards. Universal precautions must be utilized and training obtained in areas that constitute risk
• Perform other related duties as required or as assigned by supervisor or designee

Qualifications :

• High school diploma plus 1 year of experience working in an administrative office setting required.
• Understanding and experience with individuals living with mental health / emotional disorders.
• Strong computer knowledge including WORD, EXCEL and OUTLOOK.
• Strong written and verbal communication skills required.
• Excellent office management and business-sense : organizational, telephone, and time management skills required.
• Ability to multi-task in an effective and efficient manner.
• Dependable, self-motivated, creative, and innovative
• Ability to work in a fast paced and structured environment.
• Team-oriented and willing to work in a team-based setting
• Must have a flexible schedule to assist with coverage as needed.
• Must have reliable transportation and valid driver’s license

BAMSI is an equal opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identify, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status and regardless of whether the qualified applicants are individuals with disabilities.

EEO is the Law

http : / / www1.eeoc.gov / employers / poster.cfm

Reasonable Accommodations for Applying / Recruitment

Reasonable accommodations are adjustments made to remove workplace obstacles for qualified individuals with disabilities to apply for and perform their jobs.

Applicants who qualify under the Americans with Disabilities Act, as amended, may be eligible for a reasonable accommodation in BAMSI’s application and selection process.

A request for an accommodation will not affect opportunities for employment within BAMSI.

Arrangements can be made if you have a disability that requires an accommodation for completing an application form, interviewing or any part of the employment process.

Requesting accommodations, in writing or verbally, can be initiated by a BAMSI employee, qualified applicant, or by someone acting on that person’s behalf.

32-36 hrs per week : Mon. 9am-5pm, Tues / Weds / Thurs 12-8pm & every other Sat. 9am-1pm