JOB DESCRIPTION
It's more than a career, it's a calling.
WI-REMOTE
Worker Type : Job Summary :
Job Summary :
Answers incoming calls and performs triage of inquiries.
Job Responsibilities and Requirements :
PRIMARY RESPONSIBILITIES
- Responds to telephone and / or Internet inquiries from customers seeking information and / or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquires, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
EDUCATION
High School diploma / GED or 10 years of work experience
EXPERIENCE
No experience required
PHYSICAL REQUIREMENTS
- Frequent lifting / carrying and pushing / pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot / leg and hand / arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use / data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting / carrying and pushing / pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND / OR CERTIFICATIONS
None
Work Shift :
PRN / Per Diem Shift (United States of America)
Job Type : Employee
Employee
Department : Resource Call Center
Resource Call Center
Scheduled Weekly Hours :
Benefits
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options : our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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