Business Office Assistant

Indigo Manor Nursing and Rehab -

JOIN US at Indigo Manor Nursing and Rehab!!!

Indigo Manor Nursing and Rehab is actively seeking an Assistant to the Business Office Manager! We are a 173 bed Skilled Nursing Facility that has been a part of the Daytona Beach community for over 30 years.

It’s time you worked for a company that’s just as passionate about quality senior care as you are!

Come be a part of our mission to provide superior clinical care, rehabilitation, wellness, and supportive services that meet the wants, needs, and expectations of our patients and residents.

We offer competitive compensation, health, dental, and vision insurance, company paid life insurance, holiday pay, paid time off, employee appreciation events and much more.

At Indigo Manor Nursing and Rehab, you will be a part of a well-respected facility that is making an impact in the lives of our residents, our team, and the community in which we serve.

We look forward to you joining our team!

The following are some key responsibilities :

• Delivers an exceptional Patient Financial experience by receiving and directing the patients, by telephone or other electronic means, in a professional and courteous manner and with consciousness and sensitivity to the diversity of the organization and its patients’ needs.
• Manages a high volume of patient calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
• Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication.
• Responds to and documents all patient and internal inquiries regarding account information.
• Understands varying business processes and procedures of both the Business Office and internal manager’s queries and can evaluate the most appropriate route for account resolution.
• Reads, interprets, and understands various differing insurance correspondence including both explanation and coordination of benefits.
• Demonstrates a basic understanding of varying different reimbursement terms across multiple payers and benefit plan types (HMO, PPO, Indemnity, Medicaid)
• Demonstrates a basic understanding of accounting.
• Performs all clerical functions required to complete a request using available information and resources. Coordinates to resolve issues requiring follow- up with the appropriate team, insurance companies, attorneys’ offices, families and other departments.
• Daily reconciliation of patient accounting, identify and report discrepancies immediately.
• Support the facility with resident trust activity for banking purposes and monitor resident funds for appropriateness.

Qualifications

The candidate should have prior business office and / or skilled nursing experience.

The candidate should possess the ability to make independent decisions when required.

The candidate should also possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies / personnel, and the general public.

The candidate must have patience, tact, a cheerful disposition, and enthusiasm. They should also be willing to handle residents, staff, and visitors based on their current level of maturity.

The candidate should be knowledgeable about computer systems, system applications, and other office equipment.

They should also be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies / personnel.

Benefits at Indigo Manor :

• Tuition Reimbursement ($5k annually)
• Health Insurance
• Vision and Dental
• Paid Time Off
• 401k matched at 10%
• Paid Holidays
• Job location : Daytona Beach, FL
4 days ago