Care Manager > Brooklyn/Queens

Overview :

Are you interested in a career as a Care Manager with Care Design New York? You will coordinate supports and services for Partners Health Plan (PHP) FIDA-IDD enrollees.

Your exceptional care coordination experience will assist in providing care coordination and non-clinical support functions to PHP participants.

You will be a member of a two-person team responsible for a full continuum of care coordination activities including assessments, care and service planning, advocacy, coordination of care and ongoing monitoring of PHP enrollees.

This dynamic position is performed in a hybrid environment that includes required visits with members you support and their families in their home, attending periodic trainings and meetings in the office, and working from home.

If you support our members outside of New York City, you will need a driver’s license, reliable transportation and appropriate insurance.

At Care Design NY (CDNY) we share in a unified organizational culture and the work we do is in furtherance of our collective ability to achieve our shared organizational purpose, vision, mission, and values as stated below :

Purpose - Connecting people to their chosen supports to live a healthy and meaningful life.

Vision We see a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and / or developmental Disabilities (I / DD).

Mission Our mission is twofold : to provide compassionate, skilled person-centered care planning that includes a holistic approach to health and wellness, and to advocate for a disability inclusive world.

Values -

Committed - We are committed to developing successful employees across the organization so members and families can receive high-quality supports.

Compassionate - We are compassionate about creating open, honest relationships through collaboration, active listening, and showing empathy for others.

Connected - We are connected to each other through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

All full-time positions come with generous benefits including : health, vision and dental insurance, paid time off, $3000 tuition reimbursement per calendar year, and up to $250 of professional development courses! CDNY is also a qualifying employer under the Public Service Loan Forgiveness (PSLF) program.

Travel is primarily local during the business day. Reliable transportation is needed, and a valid driver's license may be required depending on location.

Geographic limitations may apply.

Responsibilities :

Utilize a person-centered approach and support members to be as self-directed as possible

Serve as the primary point of contact for PHP participants

Lead IDT meetings and complete participant Life Plans in alignment with PHP Policies and Procedures

Ensure integration of all needed and preferred supports and services (i.e.,medical, behavioral, social, habilitation, dental, psychosocial, and community-based, and facility-based long-term supports, and services, etc.)

Monitor effectiveness of care and service plans through member / IDT contact in alignment with PHP Policies and Procedures

Link and refer participants to service providers and activities, including community resources; and maintaining / applying for benefits and entitlements such as Medicaid, Food Stamps, HEAP, etc.

Assist individuals to resolve problems in living such as housing, utilities, the judicial system, and general safety

Responsible for advocating for and with an individual to ensure informed decision making, informed consent, and guardianship that is appropriately carried out

Report abuse or neglect immediately when observed or reported

Alert Clinical Team Leader regarding any emerging physical or behavioral health issues

Coordinate / schedule all participant meetings, appointments, and transportation as needed

Provide visits to participants’ homes as needed

Provide assistance in orientation and education to participants, families, IDT and other providers and stakeholders

Adhere to all required time-frames for participant telephonic and in person contacts, assessments, care management notes, life plan meetings and life plan completions

Provide all verbal, written and electronic communication with participants / caregivers / families, IDT, providers, and vendors in a timely manner and accordingly document

Provide timely preparation and completion of all data entry, data collection, report production

Maintain participant documents in secure electronic record system and meet all confidentiality requirements

Adhere to all requirements set forth in the Willowbrook Permanent Injunction as appropriate

Complete training necessary to acquire and demonstrate knowledge of the following areas necessary to fully support participants : Physical health, aging and loss, appropriate community support services, frequently used medications and their potential negative side-effects, depression, challenging behaviors, Alzheimer’s disease and other disease-related dementias, behavioral health, and issues related to accessing and using durable medical equipment, as appropriate

Qualifications :

Must meet the requirements of a Qualified Intellectual Disability Professional (QIDP) as defined by New York StateTo receive a QIDP designation, an employee must meet the following criteria : Have at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities; and

Possess at minimum a bachelor's degree in an approved human services field,OR

Possess at minimum a bachelor’s degree in a non-approved field, with proof of a minimum of 30 credit hours in human services related classes

Excellent interpersonal, communication and organizational skills along with attention to detail required

Working knowledge of Microsoft Word and Excel in a windows environment required

Excellent follow-up and problem resolution skills also required

Proficiency with health-related computer applications desired

Valid Driver’s License to travel within NYS preferred

Must be able to travel as necessary and adhere to PHP’s travel polices

Ability to work remotely if needed while adhering to HIPAA requirements

Care Design NY and Partnership Solutions provide equal employment opportunities to all. We celebrate the qualities that make each of us unique and greatly value how they enrich the work we do.

As such, we welcome candidates of color, candidates who identify as gender diverse, neurodiverse candidates, and candidates of all ages with diverse lived experiences and perspectives to apply.

Salary starting at : $30.50 / hour

$30.50 / hour

Salary up to : $32.19 / hour

$32.19 / hour