Shorex Inventory & Operations Specialist

Job Description

This position is for a Shore Excursions Product Specialist who is responsible for assisting in the development of destination-based guest programs including shore excursions and overland tours while building and managing the inventory.

This role will participate in shore excursion product development, quality control, compliance, database maintenance, activity planning, costs audit, and shipboard support.

The Product Specialist has responsibility for 280 million dollars, include over 500 ports, 130 countries, and 9,000 excursions worldwide.

This role will typically be challenged with ensuring we have sufficient capacity to sell and to always negotiate best departure times and additional space to prevent guests from being put on a waitlist which results in revenue loss and customer dissatisfaction.

In the event vendors are not able to accommodate additional space for the tours and / or hotels that run out of space, this position is also challenged to work with the Contact Center and offer alternative options / solutions to capture the business and revenue.

This role requires the ability to make judgment calls to either add or delete tour departures to maximize profitability and fulfil guest demand.

Often the specialists must negotiate with tour operators to ensure the company obtains maximum inventory and preferred departure times.

Inventory Management and Optimization

Database Management, Planning & Operational Administration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• Manage itinerary changes and adjustments / cancellations for region of responsibility
• Minimum 3 years of relevant product specialist experience
• Experience building, managing, auditing, negotiating inventory

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Access, POLAR, MXP

• Technical ability and agility to navigate systems, learn and use web-based tools, troubleshoot and test.
• Build, manage, audit, and negotiate tour inventory
• Produce reports and monitor inventory sales

Nice to Have Skills & Experience

Shipboard or other travel industry experience highly desirable

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.