Senior Technical Consultant Analyst

Job Title

Senior Technical Consultant Analyst

Summary of the role :

Be a functional and / or technical expertise entry point in products handled within the Amadeus Revenue Management department for our biggest customers.

In this role you'll :

Customer communication & relationship

• Be accountable to your customer of any activity and delivery related to our Revenue Management and Dynamic Pricing business.
• Communicate comprehensively to your customer on how to adopt our Revenue Management and Dynamic capabilities, especially when they rely on sophisticated business concepts.
• Adapt your communication depending on your audience, people in daily business operations, management, business-oriented, technical-oriented, operations research-oriented, different cultural backgrounds.
• Be a problem solver, anticipate and eliminate any roadblock to customer satisfaction and business adoption, identify and mitigate with your customer any risk on the project delivery, scope or timeline, articulate and justify accordingly the relevant alternatives and remedies.
• Create and maintain customer trust.

Business acumen

• Grow your background on the airline business practice, related to Revenue Management and Pricing, to Offer Management, and beyond.
• Grow your knowledge of our Revenue Management and Dynamic Pricing capabilities, identify and formulate best practices.
• Learn and capture the specifics of your customer’s business practice, map them to our Revenue Management and Dynamic Pricing capabilities, and formulate meaningful recommendations aiming at improving business adoption.
• Train your customer on best practices.

Data science

• Grow your knowledge of the science and methodology used in our Revenue Management and Dynamic Pricing capabilities.
• Grow your capability of navigating through large amounts of data and representing them comprehensively to your customer.
• Understand why and how our Revenue Management and Dynamic Pricing capabilities are calibrated on the customer data sets, learn how to comprehensively report on the outcomes of a calibration run and how they translate in your customer’s business practice.

Business development

• Establish and maintain with your customer a business adoption roadmap, based on future needs for business support and consultancy.
• Identify accordingly upsell opportunities.
• Participate in pre-sales engagements, including responses to RFI / RFP, customer presentations and demos, as required.

Individual & team growth

• Develop your internal network and connect to people having the relevant experience, skill and competence, which can help you grow and be even more impactful in your customer engagements.
• Bridge your customer, our research and our development. Formulate, based on feedbacks collected from your customer, possible improvements of our Revenue Management and Dynamic Pricing capabilities or our professional services, and communicate them to the relevant stakeholders, from product management, science and research, implementation, or design and development.
• Transform your knowledge and expertise into an improvement of our consulting methodologies, which can be learnt and reused by any consultant.
• Coach your teammates on consulting skills customer communication, business acumen or data science with a specific focus on coaching junior consultants and newcomers in your team.

About the Ideal Candidate :

• Master or university degree in business management, engineering or operations research.
• Fluency in English
• Airline industry, preferably revenue management, pricing, network planning, or sales and marketing.
• Information technology, preferably in the travel and tourism industry.
• Data science and visualization, operations research.
• Curious and eager to learn.
• Passionate about the airline industry.
• Customer centric.
• Accountable and result driven.
• Flexible, open to changes, proactive.
• Ability to travel Up to 20%, depending on the customer engagement

Working at Amadeus, you will find :

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.

We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.