Senior Product Group Manager - US Bankcard, Product Integrity & Business Management (Cost to Serve)

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Work Location : New York, New York, United States of America

Hours : 40

Pay Details : $110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Line of Business : Product Management

Job Description : The Senior Product Group Manager will support TD's U.S. Bankcard credit card business and lead cost re-engineering efforts to unlock the long-term growth potential of the business and make processes simpler and better for our customers and colleagues.

This role is responsible for providing thought leadership on operational efficiency initiatives and aligning with business objectives without compromising safety and soundness.

The Senior Product Group Manager oversees, leads and provides strategic direction to a team of product management professionals in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs.

This role is accountable for building a strong talent pipeline within the team.

Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions.
• Oversees and leads a highly complex and diverse product function for an area of significant complexity or scope.
• Generally accountable for a significant product management area that typically has enterprise wide impact or accountability.
• Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels.
• Leads and manages teams handling mass or niche products / segment suites, with moderate to high levels of size / complexity of the product groups / segments.
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise.
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices.
• Strategic partner to leadership team on the management of the portfolio and financials.
• Identifies operational efficiencies and opportunities with other business management / enterprise areas.
• Facilitates key strategic discussions and provides thought leadership to executive audience.
• Sets overall team direction and collaborates with others to execute on common goals.
• Focus on longer-range planning for functional area.
• Oversees product teams and ensures the simple and efficient delivery of products and services to the customer.
• Develops and implements products / policies and procedures that enhance the end to end customer experience.
• Develops and manages the product development calendar for the team.
• Builds and maintains effective relationships with sales distribution, key internal stakeholders and / or external partners.
• Leads business plans leveraging Acquisition and Segments teams to increase new account growth.
• Liaises with partners to understand industry and customer trends.
• Manages the product development budget of the team.
• Determines the methodology to quantify market analysis to assess product performance.
• Oversees the creation of product roadmaps to illustrate the vision for the product.
• Partners with marketing and various channels to develop programs to move buyers through the buying process.
• Directs market research projects and recommends methods for growing existing markets.
• Establishes an annual business and expense plan for the product / segment.
• Implements and monitors product / segment performance against objectives.
• Delivers financial results for the product / product suite.
• Works closely with key business leaders to develop business plan.
• Conducts ongoing industry and competitive analysis to obtain market insights.
• Executes on the annual business plan to deliver results aligned with business strategies.
• Develops and implements products to drive profitable product growth.
• Refines product management strategies through detailed analysis of the P&L.
• Participates and collaborates on initiatives with internal and external service providers.
• Ensures effective product policies and processes are established.
• Reviews and approves business and expense plans.
• Ensures all products are in compliance and meet all regulatory requirements.
• Maintains a culture of risk management and control.
• Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk.

Education & Experience :

• Undergraduate degree or product management certificate and / or
• 10+ years relevant experience
• Previous Product experience required
• Experience in leading strategy strongly recommended
• Advanced knowledge of product research, product analysis and development.
• Knowledge of current and emerging competitor and market trends.
• Advanced ability to lead, plan, implement and evaluate program / project activities.
• Ability to contribute to strategic direction of the product management function.
• Skill in mentoring, coaching and performance management.
• Ability to communicate effectively in both oral and written form.
• Ability to work collaboratively and build relationships across teams and functions.
• Ability to work successfully as a member of a team and independently.
• Ability to exercise sound judgement in making decisions.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Skill in preparing and managing budgets, P&L and resource allocation.
• Knowledge of analytical software tools, data analysis methods and reporting techniques.
• Skill in using computer applications including MS Office.
• Ability to handle confidential information with discretion.

Preferred Qualifications :

• Product management / P&L ownership experience.
• Credit card industry or consumer financial services experience.
• Relevant experience in cost efficiency and re-engineering.

Employee / Team Accountabilities :

• Responsible for management of the overall team providing both leadership and guidance.
• Sets targets and objectives for the team, and delivers results.
• Grows team expertise to align with business / enterprise demand and direction.
• Leads a high performing team; Provides on-going feedback and performance reviews.
• Leads the process of setting performance objectives for the team.
• Manages employees in compliance with all human resources policies.
• Shares knowledge, information, skills, and subject matter expertise among the team.
• Supports an environment where team freely escalates business challenges.
• Recruits for all hires to ensure a highly diverse, qualified workforce.
• Establishes and fosters a cohesive team.
• Acts as a brand ambassador for your business area / function and the bank.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package :

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Accommodation :

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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