Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at :
Customer Service Center Representative
Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients, and other employees of the organization in person or via phone. Knowledge of commonly used concepts, practices, and procedures within the field of ...
Benefits Customer Service Representative
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. Ability to customize customer service approach to meet al...
Customer Service Representative 6am-2pm
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Respond to member question...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowl...
Customer Service Call Center Representative - Hybrid
Job Title: Customer Service Call Center Representative - Hybrid. Answer shareholder and Broker/Dealer calls and respond to inquiries related to general account information, fund performance, fund portfolio holdings, cost basis, etc. Must have previous customer service or call center experience and b...
Customer Care Representative II-Service
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including p...
Customer Service Representative
Our Client, a Fortune 500 Medical Device company, is recognized as one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! This company has climbed to the top, gaining a reputation for both excellence and satisfaction and is hiring indi...
Retail Customer Service Representative/cashier
We are passionate about customer service and developing long-term customer relationships. Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction. RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER. Ability to communicate ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
The Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This Company is hiring a Customer Service Representative for a contract position! Interested? Get more details below. Exc...